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Technical Support Analyst 3

Job Reference: 10112 - Apply for this position now

Description:

TrygTech is looking for a skilled Support Anaylst 3 with strong technical and analytical skills who possesses a strong knowldege of problem management, operational, and service management principles.  This Support Analyst will work closely with developers, testers, program managers, and other engineers during pre and post-release phases of the software devleopment life cycle.  This position requires strong verbal and written communication skills to a technical audience, organizational agility, rapid problem solving and compusure in critical situations.

    Necessary skills:
  • 2+ years direct operations experience
  • WTT
  • Experience running or managing cloud or large scale enterprise level services with a demonstrated record of measurable success
  • Demonstrated success in cross group collaboration
  • Excellent communication skills with the ability to effectively communicate with all levels
  • A strong understanding of the inter-dependability of various systems and processes.
  • Ability to work under continual deadline constraints, working multiple projects simultaneously, and thrive in complex environments
  • SQL
  • Advanced RCA
  • IIS
  • High Availability Clustering SQL / Hyper-V

 

    Bonus skills:
  • PowerShell - Tooling/Automation

    Job Responsibilities:
  • Work closely and consult with the product development and test teams, during both pre-release product cycles and post-launch operations to ensure the highest quality service
  • Provide technical engineering support for the implementation, integration, and evolution of complex system architectures; design and maintain services support strategies; from implement to maintenance
  • Provide technical expertise for resolving critical production systems issues
  • Provide systems statistical trending and analysis, ie. server capacity and threshold, systems documentation maintenance, and the analysis and evaluation of new systems designs and technical strategies
  • Grow a deep knowledge of the technical architecture and processes
  • Proactive attitude towards dealing with service issues & addressing them promptly. Be prepared to take ownership
  • Be committed to continual improvement
  • Maintain close working relationships with technical, product and business groups in all regions
  • Maintain high availability and performance for all managed products/services
  • Able to work in 24x7 support model and participate in an on call rotation

    Additional requirements:
  • 5+ years of expereince
  • BSCS/BSCE/BSEE or other scientific degree with equivalent work experience
  • Must be willing and able to provide exceptional customer service, including direct interfacing with clients
  • Strong teamwork and communication skills
  • Must enjoy a dynamic work environment
  • Ability to learn fast and work independently
  • Good multitasking and priority management skills
  • Demonstrated troubleshooting, problem solving and analytical skills